The full name of our company is PONTISPOOL LIMITED company number 9330685. All Rights Reserved
You can contact us by email to [email protected]. The emergency mobile number is 07899 994420. In the event of a serious accident or fire call 999
Pontispool Equine Sports Centre, Norton Fitzwarren, Taunton, Somerset TA4 1BG
VAT Reg No. 202 5954 27
Company Registered in England & Wales
Prior to closing entries (CoE) or 21 days prior to event, whichever occurs first - 100%
- from CoE to 14 days prior to the first day of competition - 80% refund
- from 13 days to 6 days prior to the first day of competition - 50% refund
- from 5 days to 3 days prior to first day of competition - 30% refund
- from 2 days to start of competition - no refund
Refund and Cancellation Policy for Entries:
Refund and Cancellation Policy for Schooling and facility hire:
Refund and Cancellation Policy for stabling and accommodation:
Refund and Cancellation Policy and additional terms and conditions for Adult Horse Camps:
Refund and Cancellation Policy for Clinics & Training:
Where a cancellation results in a credit being placed on your account, the credit must be used within 12 months of issue. After this point, credit is removed from your account.
1. About this policy
1.1 This policy sets out how Electric Vehicles (EV) should be recharged while at Pontispool and the responsibilities of EV owners in respect of safe charging.
1.2 Any reference to "Pontispool" in this policy is a reference to the whole property including any grounds, accommodation, outbuildings or communal spaces.
1.3 This policy forms part of our Terms & Conditions. A breach of this policy will constitute a breach of the contract between us.
2. Who does this policy apply to?
2.1 This policy applies to all clients and such other visitors of Pontispool. It shall be the responsibility of the client to inform all members of their party and any visitors of this policy.
3. What is an Electric Vehicle?
3.1 For the purpose of this policy an EV is any vehicle that uses electric motors, either fully or partially, to drive its wheels. It will derive some or all its power from rechargeable batteries which requires connection to the electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles.
4. Domestic chargers are not permitted at Pontispool
4.1 Most EVs are supplied with a domestic charger, commonly known as a 'granny charger' or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket.
4.2 Domestic chargers are not suitable for use at Pontispool and will create a fire hazard. The use of domestic chargers is strictly forbidden.
4.3 We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use at Pontispool. A fee may be payable.
4.4 You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers.
4.5 We do not currently have on-site charging facilities at Pontispool and you must make your own arrangements for EV charging.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website,including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
(c) information that you provide to us for the purpose of registering with us
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) any other information that you choose to send to us
Using your personal information
We may use your personal information to:
(a) administer the website
(b) improve your browsing experience by personalising the website
(c) enable your use of the services available on the website
(d) send to you goods purchased via the website, and supply to you services purchased via the website
(e) send statements and invoices to you, and collect payments from you
(f) send you general (non-marketing) commercial communications
(g) send you email notifications which you have specifically requested
(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
(i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user
(j) deal with enquiries and complaints made by or about you relating to the website
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website or make payments).